Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that if your order has already been prepared for shipment or dispatched, cancellation may no longer be possible, and you will need to follow our standard return process after receiving the item.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Some items may be exempt from returns due to hygiene reasons or product characteristics (e.g., personalized items). Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. We will provide you with return instructions and the appropriate return address. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once we receive your returned item and inspect it, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider's processing times. Please note that shipping costs are non-refundable unless the return is due to our error.

Refunds will be issued for the purchase price of the returned items only. Any discounts or promotions applied to your original order will be taken into account when calculating your refund amount. For items purchased as part of a bundle or set, the refund value will be adjusted accordingly.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some payment processors may require additional time to post the refund to your account. If you still have not received your refund after this period, please contact your bank or credit card company, as they may need additional time to process the refund request.

If you've completed these steps and still have not received your refund, please contact us with your order details and the date when you returned the item. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 14 business days for us to complete our investigation and provide you with an update.

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